How To Make A Second-Hand Housing Consultant?

Being a person

1, control the peace of mind, do not make yourself angry, easy to be impetuous, and maintain.

2, cultivate optimism and do everything in a good way. When customers behave abnormally, try to think better. Don't expect people to want to jump.

This is easy to stand in the same position with customers, and it is easy to understand the words and deeds of customers.

3, usually learn more than usual in addition to more understanding of real estate information, etc., should also learn more about psychology, philosophy, and even Feng Shui books, study human nature, so that they can be as knowledgeable as possible, so as to slowly develop their self-confidence.

4. Come to the spirit of Ah Q.

For example, we can judge customers by expressions, gait, eyes, language, mood, gesture, dressing, utensils, decorations and so on, so that we can adopt the best way to maintain communication with our customers.

Finally, I think our communication with our customers is to facilitate our dealings with our customers and meet the needs of our customers. Then how can we facilitate the paction through smooth communication? I think the negotiation stage is quite important, which is what we usually call "just a foot". A good home consultant can turn a potential customer into a prospective customer, turn potential customers into quasi customers, and turn prospective customers into customers. In our real estate sector, even many companies have a misunderstanding, that is, those who believe in sales must be eloquent and talkative.

But in fact, I think this is not comprehensive. Even if we fail to grasp the following points at the final stage of negotiation, we may make our advantages become our regrets.

1, should pay attention to their performance desire to negotiate in the desire for their talents, expertise to get the other side's approval, exaggeration, often make the other side feel bad, affect the mood of customers.

2, love to rush the head in the communication with customers will always seize the opportunity to interrupt the opportunity for customers to speak, eager to express their views, and artificially exploited the right to speak of customers, it is easy to cause customer dissatisfaction.

3, away from the point of thousands of miles in the communication with customers, can not tell the center of the problem, want to express ideas in conversation often do not explicitly tell the customer, useless words, put down the phone to remember why they are calling the customer.

4, do not pay attention to the mood of customers tend to only talk about their own, and customers have no room for interruption, said a lot, but the customer is not half ears, customers will have a feeling of being left out.

The above is a question that some home buyers should pay attention to at this stage. At the negotiation stage, there are still many negotiation skills to communicate with customers in addition to paying attention to the above questions.

1, pay attention to the speed of speech should not be too fast, also not too slow.

2, the atmosphere of making conversation atmosphere is easy to affect the mood of the speaker. It can use eyes, gestures, body language and customers to create a kind of intimacy.

3, Lala often do not have to talk briefly about the irrelevant topics, and then go to the room.

This gives customers the feeling of chatting with their old friends and is easy to accept emotionally.

4, our customers' advantages are more common than those of other customers.

In this case, the home consultant should better guide the customer not to compare.

If customers must compare, we'd better recommend the merits of the real estate market than others, so as to highlight the superiority of their own property.

5, learn to listen to any real estate will be inadequate. When the customer points out the shortage, we must listen carefully to the customers' opinions.

6, manufacturing atmosphere in the communication with customers, understand the real meaning of customer voice, can tell customers, this type of apartment, floor is very popular.

If you don't buy it now, you may not have it in one or two days, because there are hundreds of salesmen in our company who are selling the property at the same time.

In order to arouse customers' desire to buy.

7, concentrate on talking with your customers face to face, concentrate on your spirit, do not look left and right, and let customers think you do not respect them.

8, timely praise when communicating with customers, we must properly seize the opportunity to praise the other side, to create a good mood for the other party.

On the whole, there are many ways to communicate with customers, but they should be built on the basis of our continuous learning and improvement of our professional knowledge, and always treat our customers with a sincere heart.

I think only in this way can we communicate well with every customer and facilitate us to hand in.