Behind Ping An Bank Staff'S Jump: Abnormal Assessment System

On May 18, in front of the headquarters of Ping An Bank staff With the slogan of "Ping An Bank forcing the death of employees and returning my son" to protect their rights, the reporter rushed to the gate of Ping An Bank building to interview the family members of the dead.

According to the family members of the deceased, Duan binqi, born in Chenzhou, Hunan Province, was born in 1983. He studied finance at Xiangtan University and worked in Shenzhen Development Bank after graduation Entry Ping An Bank, before his death, was the business manager of Shenzhen Bao'an sub branch of Ping An Bank sale Financial management, fund products and personal deposit and loan business.

On May 13, the first day Duan binqi finished his 10 day vacation and rework. On this day, Duan jumped from the top of the 24th floor of his residence. At 11:00 p.m., his body was found on the concrete slab on the fifth floor.

According to the video data on the same day, Duan binqi repeatedly pulled and opened the elevator door in a short moment when the elevator sent it to the top floor of the 24th floor. It was sad that he could not wait to die.

The police investigation found that "some clothes and mobile phones are put on the ground in order" at the jumping off place. The 28 year old young life is making a final farewell to the world in this simple and special way.

Ten minutes without proof

One noteworthy detail was that Huang Xingchang, who was in charge of their working group, called on him at about 10:00 a.m. on the day of the incident. According to his family's description of the electronic video materials, Duan Bingqi spent about 10 minutes in Huang's office, "after coming out, his expression was heavy, his hands were rubbing against each other, and he was very helpless.".

So what happened in these 10 minutes? According to Ping An Bank, president Huang asked about the sleeping condition of the deceased, but the deceased said it was not good. President Huang replied, "if you can't sleep, you can get up.". If you want to sleep now, go back to sleep. "

The family's view is quite different. A number of family members of the deceased said that before the suicide, the deceased had disclosed the content of the conversation to his mother and sister in person and on the phone, saying that if the depression does not get better, "the leader will ask him not to come over next week.".

High work pressure or aggressive consumption behavior

Referring to depression, Wang Hongxia, deputy general manager of the head office of Ping An Bank, said that "this is a matter known to all in the company". Duan binqi, the dead, was diagnosed by the hospital. Duan also told President Huang. In addition, "the public security authorities have found the medical records of the deceased in Kangning hospital," Wang Hongxia said in an interview.

In the following interview, the family members also admitted the fact that the deceased was suffering from depression, but they said that it was only mild depression, which was diagnosed in Kangning hospital in early May. The doctor said that the patient could take medicine for half a month without any serious harm.

Dr. Wang Qiushi, a consultant at the psychological counseling center of Shenzhen Institute of tourism, Jinan University, said in a telephone interview that there was no causal relationship between mild depression and suicide, but there was a correlation, "at the same time, the occurrence of external stimulus events during the period, such as stimulating language or behavior, may be the inducing factors.".

The family members told reporters that the fundamental cause of the death was "the inhuman work assessment system and high work pressure" of Ping An Bank.

According to family members, since the beginning of this year, Ping An Bank adjusted the assessment system for its employees. In the past, the performance was based on the amount of loans, but now it is calculated by the amount of deposits. In addition, each sales staff is required to complete the sales of financial products and funds of RMB 300000 per week, and the base salary is adjusted quarterly according to the performance; On the basis of the company's new assessment system, Bao'an sub branch has also added new assessment standards. For example, under the face-to-face supervision of the president, Bao'an sub branch needs to make 40 customer calls every day. In order to prevent cheating, the sub branch has set up a special recording system.

According to his sister, Duan binqi used to "work alone in a small room" and "the sudden change of business pressure made him feel a little helpless", which led to a significant decline in performance in recent months.

In an interview with Ping An Bank and his family members, the reporter also learned that Duan binqi's sales performance has always been in the top two of Bao'an sub branch. By the end of 2010, one of Duan binqi had completed "tens of millions of personal loan business", which was quite good. His annual income once climbed to about 200000 yuan. Under the favorable environment at that time, Duan bought a car, It is worth about 100000 yuan.

Wang Hongxia's view is quite different from that of the family members of the deceased. According to her, in early 2011, Duan Bingqi took a fancy to a house, which used a credit card to pay a deposit of 100000 yuan. In the face of the pressure of 7000 yuan a month to repay the loan, Duan hesitated and gave up the purchase, resulting in a total loss of 100000 yuan, It is believed that Duan's depression is related to his aggressive consumption behavior such as buying a house and buying a car, not to mention the so-called "high work pressure", let alone "the change of assessment system" and "the pressure of deposit business".

Employees of Ping An Bank: great pressure   The relationship between colleagues is indifferent

But on the evening of the 18th, many employees of Ping An Bank actively disclosed the content to reporters, but Wang Hongxia's defense appeared so pale.

Wang Lingqi (not his real name) is an employee of Ping An Bank. He has developed the habit of going to bed before 10 o'clock every night to cope with the huge work pressure during the day. At the end of the interview, he told reporters, "I feel much more comfortable when I finish this with you.". After listening to him, the reporter deeply felt the great pressure on him, and only this pressure can make Wang Lingqi feel so strong not to give up and give him a moment of relief after pouring out.

Wang Lingqi was a former employee of Shenzhen commercial bank and later became a member of Ping An Bank. He told reporters that since Ping An took over, the bank has been constantly changing. The most obvious change is to change the original integrated sub branch into "Bing Fen San Lu", which is divided into client manager of corporate team, customer manager of retail team and sales department. Sadly, the relationship between the staff of the three departments has changed from harmony to indifference, even tit for tat.

For example, an account manager who has made great efforts to attract a customer has lost customers due to various "unreasonable" rigid conditions of the sales department. Naturally, the customer manager will be dissatisfied with the sales department. On the contrary, the customer manager only needs to express his / her dissatisfaction with the sales department when he / she conducts the assessment

Dissatisfied, the assessment of the sales department will be seriously deducted, leading to a low ranking, and ultimately affect the salary of employees. In fact, the sales department has no intention to embarrass the customer manager. It is just that the auditors of the branch or the head office will come down to check the number every month. Once the non-compliance of the process is found, it will issue a notice to deduct points, which is equivalent to deduction of salary.

Within the three teams, it's not easy. For example, the assessment of the team should be conducted once every three months, which should be continuously increased on the original base. If the team fails to meet the standard for three consecutive months, it will be demoted immediately. If it is lowered to the last level, you will be allowed to leave. However, the Sales Department is more mechanized and strict: it is required to assess the efficiency of each business, assess which branch of the total business is more than one, and sell insurance at the counter.

"Forcing every front-end employee to obtain the qualification certificate of insurance marketing personnel, and has a rigid task for insurance sales", Wang Lingqi's words are full of dissatisfaction.

On the other hand, the life of the customer manager is not easy. The branch does not provide the corresponding team support. The account manager can only rely on his own efforts to develop customers and maintain customer relations, such as paying for meals. Wang Lingqi made an account for the reporter. When the customer manager invited a customer to dinner, it would cost almost 1000 yuan. Moreover, the customer didn't say that you could pull over once. If you eat more than 2 or 3 times, and then several more customers, it is not uncommon to spend tens of thousands of yuan a month.

He told reporters that, as far as he knows, the deceased colleagues' monthly income is about 15000, but after deducting the cost of customer maintenance, he has not much left.

No overtime days to relieve pressure?

Wang Lingqi couldn't breathe because of the competition among departments, the deformity of the examination system and the unfair income system“ I sometimes suspect I have depression, "he told reporters.

In an interview with reporters on May 18, Wang Hongxia said that the company has taken a series of measures to ease the work pressure of employees, including the trade union regularly organizing employees to carry out sports activities and printing decompression brochures.

"One of the most distinctive measures is that we regard every Wednesday as a" no overtime day ", and we will send an email and broadcast it to remind employees to go home on time and not to work overtime," Wang Hongxia told reporters.

But Wang Lingqi has the opposite view“ The branch does send an email every Wednesday to inform the staff that there is no overtime day today. Everyone should go to relax after work and get together with friends. But in fact, the head office or branch always organizes training on Wednesdays, so we never try to leave work on Wednesdays. ".

"As grass-roots employees, we can say that we are under the total pressure of tasks, assessments and getting along with various departments every day. The sub branch president is also difficult to escape the assessment. If the performance of his subordinates is not good, he will be demoted as well. "Therefore, it is possible for the president to directly tell his subordinates not to come back to work. This is often the case with us.".

Under the heavy pressure, it is not surprising that people are losing their jobs“ Take my branch, a total of nine people, six people left last year, and this period of time is the most rapid change, if the previous changes can be tolerated, this year's mutation is even more intolerable, "Wang Lingqi told reporters.

Several other employees or former employees of Ping An Bank also told reporters that many senior executives of Ping An Bank came from Ping An of China (601318. SH / 2318. HK). They used the consistent aggressive insurance management method to manage the bank, and did not "treat employees" as people. Moreover, the strong and harsh assessment methods have changed again and again, but the salary has become less and less. This year, the performance system has changed dramatically.

They said that Ping An Bank, as a bank, has to be forced to sell insurance. Not only that, it almost has to hold meetings after work on weekdays until nine or ten o'clock, and training on weekends, so there is no time to rest at all. Annual leave is just for viewing and submitted to the leadership for approval.

Deep development addition   Safe subtraction?

The integration of Ping An Bank and Shenzhen Development (00000 1. SZ) is in full swing, and many executives of Ping An and Shenzhen Development of China have frequently called to the media that they will adopt the "three no" policy, that is, no layoff, no salary reduction and no demotion.

In this regard, an employee of Ping An of China commented to the reporter that the integration of the two banks has resulted in the overlap of business departments, and the pressure of layoffs is great. The commitment to Shenzhen development is "no salary reduction, no layoff, no demotion". We can't take advantage of Shenzhen development, we can only take the operation of Ping An Bank.

Many ping an bank employees interviewed believe that Duan binqi's leap has something to do with Ping An Bank's eagerness to lay off staff, abnormal assessment system and forcing employees to sell insurance every day.

For depression, they said with one voice that the deceased was very cheerful before his death. At this time, Ping An Bank raised depression, which was just a public relations excuse.

One of the employees emphasized that we think Duan binqi is too unjust. On the other hand, we hope you can inform the public about the situation of the employees.