Business Etiquette Business Reception Strategy

I believe no one wants to be himself. Social contact On occasion, because of impolite and become the focus of public attention, it left a bad impression on people. This shows that it is very necessary to master etiquette in business communication. Let's study the etiquette and etiquette in the workplace.

Visiting and receiving etiquette

Visit and Reception It is an essential link in social interaction.

Visiting etiquette

1. visit and visit before visiting. object Appointment, so as not to empty or disturb the master's plan. Be punctual for appointments. The length of visit should be determined according to the purpose of visit and the wishes of the host. Generally speaking, time should be short and not long.

2. when you arrive at the place where you are visiting, you must tap the door gently. After entering the room, you should sit down after your host has made the instructions. When the guest arrives, the first guest should stand up and wait for an introduction.

3. be polite and pay attention to details of general contacts. When you leave, say goodbye to your host and other guests, say "goodbye" and "thank you". When the host sends you, you should say "please come back", "stay" and "goodbye".

etiquette

1. the receptionist should be upright, generous, articulate, with certain cultural attainments, and be trained in special etiquette, physique, language, dress and other aspects.

2. the costumes of the receptionist should be neat, dignified, decent and elegant. Women should avoid wearing too much exaggeration or obstructing the decorations of the work, and make-up should be as elegant as possible.

3. if the visitor is an important guest who is agreed in advance, the corresponding reception specifications and procedures should be determined according to the status and identity of the visitors. To receive general visitors in the office, we should pay more attention to listening and speaking while talking. A brief account of the problems reflected by visitors should be made.

Ride the elevator.

(1) when guests or elders come to the elevator hall door, press the elevator button first. When the arrival door of a car opens, if a guest has more than 1 people, enter the elevator first, press the "open door" button in one hand, and hold the elevator side door on the other hand, politely say "please come in", invite guests or elders to enter the elevator.

(2) enter the elevator: press the floor button that the guests or elders are going to.

If there are other personnel entering the elevator, you can ask for several floors to help you. Whether the visual status of the elevator is greeting or not, for example, if there is no other personnel, you can do some greeting. When there are outsiders or other colleagues, you can consider whether it is necessary to greet them. Try to face the guests sideways in the elevator.

(3) reach the target floor: hold the "open door" button on one hand, and the other hand make the requested action. After walking out of the elevator, the guests immediately stepped out of the elevator and enthusiastically guided the way forward.

Social lubricants: greetings and greetings

In most cases, greeting and greeting are similar in application, and are used as the "opening remarks" of conversation. In this sense, the boundaries between the two are often difficult to ascertain.

After being introduced to others, you should greet each other. If you nod to him or just hold your hand, you will usually be understood to be unwilling to talk with him and do not want to associate with him. When you meet an acquaintance, you should also greet him. If you do not see it, you will inevitably appear to be arrogant and greet yourself with the first meeting. The most standard saying is: "hello", "nice to meet you," and "it's a great honor to meet you".

If you want to be casual, you can say, "I have heard of your name", "I have read your masterpiece", "I have heard your report". Greeting with acquaintances, and words may seem kindly, some of them can be said, "long time no see", "meet again"; you can also say: "you look good", "your hair is really good", "go to work" and so on.

Greeting is more common among acquaintances. In order to avoid misunderstanding, unified and standardized, business people should use "hello" or "busy" as greetings, so it is best not to talk nonsense. It is better not to take the word "ugly" out of personal and personal taboos. For example, when you meet someone, they greet people with "blowing up with their friends" or "eating Chinese medicine without eating now", which will make the other side feel very sick.