The Phone Call Etiquette That A Secretary Should Master.

Office secretary

It represents the company's image.

In daily work, you have grasped the etiquette of answering phone calls, and let the other party talk about things in your friendly discourse center. After the call is over, the other party will have a very good impression on your company.

The voice should not be too loud, so that the other person can hear clearly. Otherwise, the other person will feel uncomfortable, and it will also affect other people's work in the office.

When you pick up the phone, you should first submit the name of the unit and the Department concerned.

When answering the phone, ask the name of the other unit and the Department concerned, and provide convenience for the designated receiver when receiving the call.

When the person you are looking for is absent, please don't pass the message without knowing the motive and purpose of the other person.

Do not specify the whereabouts of the designated person without authorization.

When you are

When visiting guests, visitors should be treated in principle. At this point, they should apologize to the caller as soon as possible and hang up the phone after they get the permission.

However, when the content of the phone is very important and cannot be hung up immediately, the visitor should be told to wait a moment, and then continue to talk.

On the phone

When you do something, you should repeat the main points. You should reconfirm the number, date, time and so on, so as not to make mistakes.

If the other person does not report his name and directly inquired about his whereabouts, he should ask politely and politely: Chr (34) I am sorry, who are you, Chr (34)?

If you want to tell someone who is receiving a guest to have a phone, it is best not to convey it in an oral way. You can use the slip to deliver a message. This will not only avoid revealing the secret, but also avoid embarrassment and displeasure caused by interruption.

When listening to the content of the other person's speech, it is best not to hesitate to tell the situation clearly, and ask the other party to improve it.

If the phone breaks down suddenly, the call will be interrupted. At this time, it is necessary to change the phone number to the other side and explain it clearly to the other party.

Don't neglect the courtesy before hanging up the phone. If you want to make sure that the other party has hung up the phone, you can drop the receiver.

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Attention to dress in high-end hotels:

1, a suit and tie are the safest and most popular costumes.

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