How To Reduce Workplace Conflict Is Critical.
In daily work and life,
Colleague
It is inevitable that there is conflict between the upper and lower levels. If we do not control ourselves, conflicts will intensify and affect our work and hurt our feelings.
Therefore, it is very beneficial for netizens to master some skills of self anger, which can reduce workplace conflicts.
In the TV series "stepmother", when the young stepmother saw the child trying to embarrass her and mischievous, she was very angry and broke the glass.
But she immediately realized the consequences of further conflict. When she thought of her mother's responsibility and rational reason, she suddenly dispel her anger, sweep away the glass residue and apologize to her child and reconcile the relationship.
Here, Xiaobian gives you three ways.
1, listen closely.
Parkinson, a famous British statesman and historian, and a famous British management scientist, "in the book of knowing others and good deeds", said: "if there is a quarrel, remember to avoid your mouth."
First listen to others, let others finish, try to be modest, sincere and reasonable.
It's hard to win people's hearts by quarrels. The immediate solution is to give each other heart. "
The characteristic of anger is pient. After the "Qi tou", the contradiction is easier to solve.
When other people's thoughts can't agree with you, and at the same time, they find it difficult to convince each other, listening to each other will make the other side realize that the listener is interested in his viewpoint, so that he can not only suppress his "anger", but also help to weaken and avoid the other's "gas head".
2.
Keep calm
Professor Aulhelm Juris, an American business psychologist, has put forward the three rule of calmness: "first, lower the voice, then slow down, and finally straighten the chest."
Slowing down the voice and slowing down can relieve emotional impulses, while chest straightened forward will weaken the impulsive tense atmosphere, because people with emotional agitation and intense tone tend to lean on their chest. When the body leans forward, they will make their faces close to each other. This kind of speech posture can create tension for the earth.
3.
Exchange roles
Carnegie Mehlen, a business professor at the University of California, met a programmer and his boss in a computer company in California. He had a dispute over the value of a software. Kelly suggested that they argue with each other in their positions. After five minutes, the two sides realized how ridiculous their performance was. Everyone laughed and quickly found the solution.
Psychological factors play an important role in the process of communication between people. People think they are right, and the other party must accept their own opinions.
If the two sides can exchange roles in the exchange of opinions and think in their own places, they will avoid the two sides being angry.
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